HDFC Bank, one of India’s largest private-sector banks, is giving its software testing capabilities a major boost via a partnership with QA firms Katalon and QualityKiosk.
The deal is part of the bank’s broader digital transformation efforts aimed at accelerating innovation, enhancing operational efficiency, and ensuring superior application quality, the Mumbai-based financial institution explained in a statement.
“At the core of this initiative was the development and deployment of an API-driven, cloud-native platform designed with a microservices architecture,” HDFC said.
“This advanced system serves as a comprehensive solution for various agency activities and critical module workflows,” it added.
The platform has been tested and embedded to integrate with internal systems and external service providers to manage all asset-based products and services, employing bot-based data entry, streamlined loan processing, and automated enforcement of business rules and workflow validations.
Testing challenges
Before rolling out the new infrastructure, HDFC Bank acknowledged that it encountered several challenges, notably the complexity involved in testing intricate scenarios at scale, difficulties in integrating testing frameworks with existing platforms, and inefficiencies resulting from extensive manual intervention in the software testing cycle.
To overcome these issues, the bank said it embraced an open-source automation framework that could manage complex test cases effectively and at scale.
“This allowed for integration with existing digital platforms, facilitating unified and streamlined test management and execution processes,” the company explained.
“As a result, manual interventions dramatically decreased, significantly enhancing operational efficiency and allowing testing teams to concentrate on more complex, high-value tasks.”
The two firms hired by the bank worked to bring about improved testing efficiency and they enabled quicker identification and resolution of software defects, enhancing the accuracy and reliability of applications deployed to customers.
“The automation-driven process has also accelerated the overall software deployment timelines, supporting the bank’s ambitious digital transformation agenda and enabling it to rapidly deliver new, reliable digital banking solutions to its vast customer base,” HDFC said.
The bank stressed that the initiative “aligns perfectly” with the financial industry’s broader trends towards automation and digitisation.
“As banks globally increasingly adopt automation-driven testing methodologies to improve their competitive edge, HDFC Bank’s approach serves as a valuable case study demonstrating the tangible benefits of modern software testing practices,” it claimed.
The bank was keen to highlight that the partnership underscores the critical role of strategic partnerships and advanced testing technologies in modern banking.
Dubai deal
The HDFC deal means another major contract win for QualityKiosk after signing a major contract in the Middle East, as the Commercial Bank of Dubai (CBD) made the California-based testing solution provider its exclusive testing partner for all of its digital infrastructure.
As part of the deal QualityKiosk developed a Testing Centre of Excellence (TCoE) for what is considered Dubai’s largest financial institution.
The project is seen as “an extensive digital transformation initiative aimed at modernizing the bank’s technology ecosystem,” the company told QA Financial.
Financial details of the deal have not been disclosed but CBD, which was founded in 1969, is one of the oldest and largest banks in the United Arab Emirates.
“This strategic alliance includes enabling predictive risk minimization, delivering quality engineering efficiencies, and enhancing productivity, all aligned with CBD’s overarching objective of enabling advanced digital banking services,” Maneesh Jhawar, founder and chief executive officer of QualityKiosk Technologies, explained in a statement.
“With strong reliability engineering principles in place, we will soon become a state-of-the-art, AI-first TCoE,” he added.
QualityKiosk currently operates in around 25 countries and has about 3,500 employees, serving mostly banks and firms in capital markets and insurance to transform their digital capabilities.
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