UAE-based Rakbank awards major QA contract to Wipro

Rakbank management and Wipro reps signing the deal in Dubai. Image: Rakbank

Dubai-based Rakbank said it has hired technology and software firm Wipro to set up a testing center of excellence (TCoE) in the United Arab Emirates in order to improve the monitoring and testing of the quality and efficiency of the bank’s digital infrastructure.

Under the multi-year deal, “Wipro will leverage its expertise in quality assurance and testing services to build and operate the TCoE,” explained Saket Saith, group chief technology and data officer of Rakbank.

The Center will be equipped with advanced testing tools and methodologies, focusing on automation, performance testing that will enable Rakbank to accelerate the launch of innovative banking solutions, Saith added.

He continued: “The partnership will significantly enhance quality assurance at Rakbank by implementing testing practices using Wipro’s proprietary frameworks and best practices.”

Saket Saith

The aim of the collaboration is to reduce defects and improve customer satisfaction, Saith noted.

Additionally, “the TCoE should accelerate the time-to-market for new banking services by leveraging advanced automation, AI-driven testing, and continuous integration and continuous deployment.”

Finally, he was keen to stress that the TCoE will also drive continuous innovation by integrating emerging technologies into testing methodologies.

Adding to Saith’s comments, Mohamad Hamza, vice president and head of BFSI for the Middle East at Wipro called

Rakbank, also known as The National Bank of Ras Al Khaimah, is one of the UAE’s biggest financial institutions.

Founded in 1976, it underwent a major transformation in 2001 as it rebranded into Rakbank and shifted its focus from purely corporate to retail and small business banking.

It is majority-owned by the Government of Ras Al Khaimah, the northernmost of the seven emirates that make up the United Arab Emirates. It has close to 30 branches and holds roughly $10 billion in assets.


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