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Canada’s Desjardins turns to Wipro for digital upgrade of banking services

Kim Watson
Kim Watson

Tech services and consultancy company Wipro has told QA Financial it has struck a deal with Desjardins to transform the Canadian financial giant consumer banking services by integrating Wipro’s NetOxygen platform.

Kim Watson, president & managing director of Wipro in Canada, confirmed that her company has won a contract to integrate its NetOxygen solution into multiple in-house and legacy systems of Desjardins.

Desjardins is a Canadian financial service cooperative and the largest federation of credit unions in North America. Its head quarters (left) is based in Montreal, with 12 further offices across Canada.

“We do this to bring all of [Desjardins’] loan origination systems into one platform, resulting in improved customer experience, efficiency gains and cost savings,” Watson explained.

“We are excited about the prospects that this project holds for the future of lending services, harnessing our cutting-edge digital capabilities, to transform Desjardins’ consumer banking services.”

This transformation project will provide Desjardins members and clients with a digital lending experience that is accessible anytime, anywhere, and on any device.

It will also eliminate operational tasks through automation, enabling Desjardins employees to focus on advisory services and the handling of more complex transactions, Watson stressed.

Wipro Limited leverages a portfolio of capabilities in consulting, design, engineering, and operations. It has nearly 240,000 employees and business partners across 65 countries.

Wipro and Desjardins declined to disclose any further details.