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Citi warns AI puts banks’ customer support at risk: ‘can quickly go wrong’

Citi's NYC-based Promiti Dutta
Citi's NYC-based Promiti Dutta

Generative artificial intelligence is giving banks an unprecedented tech boost, driving them towards more efficient data-driven decision making.
For Citi that is not any different, according to the bank's head of analytics technology and innovation, Promiti Dutta.
However, Dutta told delegates at a ...

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