Automation testing firm Xceptor has created the new role of chief client success officer (CCSO), its CEO has told QA Financial. The move comes as the rapidly growing firm’s global expansion is increasingly taking shape.
Michiel Verhoeven, since April of last year the chief executive of Xceptor, revealed his company has appointed Strath Lanyon as the company’s first CCSO, effective from today.
“The creation of the CCSO role reflects our dedication to client centricity,” Verhoeven explained.
Xceptor, which runs an intelligent automation testing platform that primarily serves clients in the financial services space, is increasingly taking a global focus from its offices in London and New York City.
“Lanyon’s appointment to this newly created role underscores our commitment to driving experiences across our global operations,” Verhoeven stressed.
Lanyon will have responsibility for the complete post-sale client journey to drive adoption, satisfaction, and retention.
Reporting into Verhoeven, Lanyon will join the Xceptor executive leadership team and board, while partnering with the rest of the business to elevate the company’s client engagement.
“Strath’s deep industry knowledge and proven track record, coupled with his commitment to client success, makes him the ideal leader to drive our client charter,” Verhoeven continued.
“The financial services landscape is evolving at an unprecedented pace.”
– Strath Lanyon
Verhoeven continued: “He brings a wealth of experience in client engagement, SaaS solutions, and operational excellence, and has an impressive track record of fostering sustainable growth, leading transformational change, and building strong client and partner relationships.”
Before joining Xceptor, Lanyon held senior roles in Adenza and Calypso Technology, and was played a significant role in scaling Adenza’s cloud services division.
In response to his appointment, Lanyon stressed that since “the financial services landscape is evolving at an unprecedented pace, it is essential that clients are able to leverage our technology to solve complex challenges, and that they see our commitment as valued partners to achieving their business performance and growth objectives.”
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