Infosys’ EdgeVerve announces launch of AI-driven processing app

EdgeVerve Systems, a subsidiary of Infosys, the giant Indian digital services and consulting company, has announced the launch of CollectEdge, a data-driven application that it says will improve the accuracy of risk segmentation models and collection strategies using native AI and advanced machine learning capabilities. The app will help reduce delinquency rates, boost recoveries, improve operational efficiencies and enhance customer experience, Infosys said. Atul Soneja, Senior Vice President and Global Head of EdgeVerve, said: “CollectEdge brings true digital disruption to the collections function by balancing risk mitigation and enhancing customer experience. Harnessing the power of ‘explainable AI’, CollectEdge is a plug-and-play product that makes the adoption of artificial intelligence easy for the lender and offers faster time to value. I am confident that the product will reduce provision liabilities and also enhance the customer experience.” Another of EdgeVerve’s platforms — AssistEdge RPA — was recently selected by Ahli United Bank-Kuwait to automate its operations processes. The platform provides integrated software robots to automate repetitive processes and assist processes which need manual intervention. It claims to improve SLAs, turnaround time and reduce human dependency and errors.